PRIVACY POLICY
Customer Care
House of NUVRA Ltd (“NUVRA”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy.
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This Privacy Policy (together with any other documents referred to in it) explains how we collect, use, and protect any personal data we collect from you, or that you provide to us, through our website www.nuvrascents.com
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Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
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For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:
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House of NUVRA Ltd
Company Number: 16911521
Registered Office:
4th Floor, Silverstream House
45 Fitzroy Street
Fitzrovia
London
W1T 6EB
United Kingdom
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1. Information We May Collect From You
We may collect and process the following data about you:
1.1 Information you provide to us
This includes information provided by filling in forms on our website, including contact forms and partnership or “Join Us” enquiry forms. The information you provide may include:
- Your name
- Email address
- Telephone number (optional)
- Company or organisation name
- Event details (such as wedding dates, corporate events, or hospitality requirements)
1.2 Correspondence
If you contact us, we may keep a record of that correspondence.
1.3 Surveys
We may ask you to complete surveys for research or service improvement purposes, although you are not obliged to respond.
1.4 Website usage
Details of your visits to our website, including traffic data, location data, and other communication data, as well as the resources that you access.
2. IP Addresses and Cookies
2.1 IP addresses
We may collect information about your computer, including your IP address, operating system, and browser type, for system administration and analytics purposes. This information is statistical and does not identify you personally.
2.2 Cookies
Our website uses cookies to distinguish you from other users and to help us improve your experience.
Cookies help us:
- Ensure the website functions correctly
- Understand how visitors use our site through analytics
- Improve site performance and usability
We use basic functionality cookies and analytics cookies only. We do not use cookies for advertising or retargeting.
You can choose to accept or refuse cookies by adjusting your browser settings. If you disable cookies, some parts of the site may not function properly.
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3. Where We Store Your Personal Data
3.1 Security
We take appropriate technical and organisational measures to ensure that your personal data is treated securely and in accordance with this Privacy Policy.
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3.2 Data storage
All information you provide to us is stored on secure servers. Where applicable, data is protected by encryption and access controls.
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3.3 Internet transmission
While we do our best to protect your personal data, transmission of information over the internet is not completely secure. Any transmission is at your own risk.
3.4 Payment information
NUVRA does not store or process credit card or payment details. Payments are handled offline (via invoice or bank transfer) or through secure third-party payment providers. We do not retain payment information.
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4. Uses Made of the Information
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We use information held about you in the following ways:
To respond to enquiries and partnership requests
To provide information or services you have requested
To carry out obligations arising from agreements entered into with you
To notify you of relevant updates, event-related communications, or service changes
To improve our website and services
We do not send marketing emails unless you have explicitly opted in.
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5. Disclosure of Your Information
We do not sell, trade, or share your personal data with third parties.
Your information is kept strictly confidential and used only for the purposes outlined in this policy.
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6. Your Rights
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Under UK GDPR and the Data Protection Act 2018, you have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Withdraw consent at any time
Object to processing in certain circumstances
To exercise any of these rights, please contact us using the details below.
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7. Access to Information
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You may request details of the personal data we hold about you. Requests will be handled in accordance with applicable data protection legislation and are generally provided free of charge.
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8. Changes to This Privacy Policy
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Any changes we may make to this Privacy Policy in the future will be posted on this page. Please check back periodically to stay informed.
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9. Contact
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Questions, comments, and requests regarding this Privacy Policy are welcome and should be addressed to: inhouse@nuvrascents.com